Frequently Asked Questions


General 

  • What is the difference between Beam Solo and Beam Shuttle?
  • Beam Solo is a rental and sales program specifically designed for individuals. Beam Shuttle is a rental and sales program for businesses that require a fleet of scooters to assist with day-to-day operations (ie. food delivery, supplier collections, etc.) 

  • Where is Beam Solo and Beam Shuttle available?
  • This program is available in Auckland only. 

  • Is delivery available, and how do I select it?
  • Yes, we offer a delivery service for an additional $24.95 fee. Simply add the delivery fee 'product' to your check out. For rentals, when your plan ends, we will also collect your scooter at no charge when this fee is paid. You can select a preferred delivery date once the order has been processed - details on how to do this will be made available in the order confirmation email. Deliveries are available Monday to Friday, 9am to 5pm. A minimum of 24 hours' notice from the booking date is required for deliveries.

  • I don't want to pay for delivery, can I collect instead?
  • Yes, collections can be made at no cost from our Auckland Central headquarters. Collections are available Monday to Friday, 9am to 5pm. You can select a preferred collection date once the order has been processed - details on how to do this will be made available in the order confirmation email. A minimum of 12 hours' notice from the booking date is required for collections.

     

    Rentals

  • Where can I ride?
  • There are no limitations on where you can and can't take your scooter within Auckland. Rental scooters are not limited to current rideshare zones. 

  • What is the maximum speed of rental scooters?
  • 25 km/h

  • Can I rent more than one Beam scooter?
  • Yes, simply adjust the quantity in your cart.

  • Are scooters foldable?
  • Unfortunately, only non-foldable models are available for rent.

  • Do I need a smartphone to operate a Beam rental scooter?
  • Yes, you will require a smart phone with mobile internet connectivity to operate Beam rental scooters. 

  • What is included in the rental fee?
  • All scooter rentals come with a free helmet, battery charger and safety briefing. Beam Solo also includes free personal accident insurance.

  • Will I be charged for trips I take on a Beam Solo or Shuttle scooter?
  • You can use your Beam rental scooter as much as you like. All use is included in the rental fee you pay.  

     

    Sales

  • I have an issue with my ex-rental. What can I do?
  • We offer a two-week limited warranty with all purchases. Please contact us for more information.